The Good

Privacy Policy

PRIVACY POLICY

ISSUED BY THE GOOD GLOBAL LIFESTYLE LIMITED

Last updated 11 May 2019

The following privacy and cookies policy sets out how we use data relating to you and applies to all use of your personal information by The Good Global Lifestyle Limited, a company registered in England and Wales under company number 09691004 and with our registered office at 25 Pitfield Crescent, Thamesmead, London, SE28 8RG (“we”, “us” or “our”). This privacy policy forms a part of and should be read in conjunction with our terms of use, which can be found on our website here: http://www.thegood.co/terms-and-conditions/.This privacy and cookies policy (together with the documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us through our Website www.thegood.co or www.thegoodstore.co (together the “Website”), will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy does not apply to practices of companies that we do not own or control, or to individuals that we do not employ or manage. We will only collect and process information about you in accordance with this privacy and cookies policy. By using the Website and/or submitting any personal information to us, you consent to such processing. If you have any concerns over privacy, or this privacy and cookies policy contact us at agency@thegood.co.  This policy was last updated on 11 May 2019.

1. Introduction

1.1 We are committed to respecting the privacy of our website visitors and our customers. In this policy we explain the basis on which we process personal data about you, which is processed either by us or on our behalf. Where we decide the purpose and/or means for which the personal data is processed, we are the data “controller” for the purposes of the General Data Protection Regulation 2016/679 and the UK Data Protection Act 2018 (as each may be amended, replaced or superseded from time to time). This Privacy Policy applies for our website (https://thegood.co or www.thegoodstore.co) (the “Website”) and for our other products and services where we may make this policy available to you (the “Online Services“). Please read this Privacy Policy carefully as it explains important information about:

(a) What information we may collect about you;

(b) How we will use information we collect about you;

(c) Whether we will disclose your details to anyone else; and

(d) Your choices and rights regarding the personal data you have provided to us.

1.2 This Privacy Policy should be read in conjunction with our terms of use as may be made available to you for our relevant Online Service. Where such terms are available, they will be made readily available to you via the relevant Online Service. In this policy, “we”, “us” and “our” refer to The Good Global Lifestyle Limited For more information about us, see Section 14.

1.3 We use cookies on our website. Where we are required to by law, we will ask you to consent to our use of cookies when you first visit our website. Further information about how we use cookies is set out in Section 12 below.

1.4 Except where it may otherwise be expressly set out in the terms of use for our Online Service or in our other agreement with you, we do not market our Online Services to those under the age of 13 and our Online Services should not be used by those under 13. We do not use our Online Services to knowingly solicit information from, or market to, those under the age of 13. If you believe that we might have any information from or about a child less than 13 years of age, please contact us at: agency@thegood.co.

1.5 We may make changes to this Privacy Policy in the future from time to time, which will be made available here. Please check here from time to time to ensure you are aware of the latest version of our Privacy Policy.

1.6 If you have questions about this Privacy Policy or our personal data processing activities, you can contact us at: agency@thegood.co.

1.7       The Website allows users to browse and purchase our products. Our E-Commerce Terms and Conditions apply to purchases made through our Website and can be found here: www.thegoodstore.co.

2. Information we may collect about you and how we process it

We may collect and process the following personal data from you when you use our Online Services (together, the “Online Services Data”):

2.1 We may process data about your use of our Online Services (“usage data“). The usage data may include your:

    • IP address;
    • geographical location (e.g. city or county);
    • browser type and version;
    • referral source (e.g. source on a click-through);
    • length of visit;
    • page views;
    • website navigation paths;
    • Timing and frequency of website usage; and
  • Your pattern of service usage.

The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing and improving the use of the Online Service. The legal basis for this processing is our legitimate interests, namely our commercial interests in monitoring the usage of, and improving, our Online Services.

2.2 We may process information that you post for publication on our Online Service (such as our website) (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our Online Service. The legal basis for this processing is our legitimate interests, for our commercial purposes of the proper administration of our website and business and also for the performance of our agreement with you (our terms of use for the Online Service) to provide you with the Online Service. We cannot control the wider dissemination via the public internet of any personal data that you may choose to make available on any of our Online Services (e.g. in a post).

2.3    We may process information contained in any enquiry or request for support that you submit to us (which may include, without limitation, your email address and name) (“enquiry data“). The enquiry data may be processed for the purposes of providing you with information about goods / services that you enquire about, or for assisting with your enquiry and responding to you (depending on the nature of the enquiry). For these purposes, we rely upon the legal basis of performance of a contract with you (being the relevant contract for the Online Service, such as our terms of use), and our legitimate interests, being our commercial interests in responding to your queries and requests for support and responding to business enquiries.

2.4    We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your contact details (such as email address, social media account profile identifiers, telephone number and mail address), and information contained in communications between us and you. The source of the customer relationship data is you or those acting on your behalf (for example, when you provide your information to us in connection with our customer relationship or other arrangement). The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers and keeping records of those communications. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships and our operation of our business.

2.5    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (such as your name and email address), through which we may send you marketing information, news and offers about our activities and services (“notification data“). The notification data will be processed for the purposes of sending you the relevant marketing, notifications and/or newsletters. The legal basis for this processing is your consent. You can withdraw your consent at any time by letting us know by email to: agency@thegood.co

2.6  If you make purchases through the Online Services or Website, your order and Contact Information may be processed so that you can access these features within the Online Service.

For the above purposes, we rely upon the legal basis of performance of a contract (being performance of the terms of use agreed between us).

2.7 We may process your Submitted Information so that we can serve untargeted advertisements to you in the relevant Online Service. For this purpose, your personal data is processed on the basis of our legitimate interests, being our commercial interests for advertisement-supported services.

For some of our Online Services, we may process Submitted Information to show you more relevant advertisements (on our Online Services or on third party services), based on your perceived preferences, for our products and services or for other third party products and services. Where we process your Submitted Information for this type of advertising, we rely upon your consent for our data processing. You have the right to withdraw this consent at any time by letting us know by email to: agency@thegood.co

2.8 We may process information to encourage engagement from our less active users and to notify them with new virtual items or other promotions on offer. We process this information on the basis of our legitimate interests, being our commercial interests in improving the success of our Website and user engagement with our services. 

We may also process this information to pursue our legitimate interests of acquiring new users for our services. 

2.9 Where you have consented, or where it is otherwise lawful for us to do so, we use your Submitted Information to send you emails in order to keep you informed about our news and products. You can withdraw your consent at any time by letting us know by email to: agency@thegood.co

3. Other reasons we may process the Online Services Data

3.1    We may process the Online Services Data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. We may also process the Online Services Data to ensure usage of our Online Services is lawful, or to prevent disruption to our Online Service, enforce our rights or to protect any individual or otherwise ensure our compliance with our legal obligations. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. Where the processing is necessary for our compliance with our legal obligations, we rely upon compliance with legal obligations as the basis for our processing.

3.2    We may process the Online Services Data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.3  We may also process the Online Services Data where such processing is necessary for in order to protect your vital interests or the vital interests of another natural person. For such purposes, we rely upon protecting those vital interests as our legal basis for the processing.

3.4  Please do not supply any other person’s personal data to us, unless we expressly prompt you to do so.

4. Providing your personal data to others

4.1 Group companies and suppliers: We keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006), our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard it.

4.2 Merger, acquisition or other corporate change: If we are involved in a merger, acquisition, transfer or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

4.3 Obtaining professional advice: We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.4 Required by law: We may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

4.5 Platforms and networks: We may also disclose your personal data to third parties (e.g. mobile network operators) in order to enforce or apply the terms of agreements, to investigate potential breaches or to protect the rights, property or safety of us, our customers or others.

5. International transfers of your personal data

5.1 The hosting facilities for our website are situated in the UK. The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff that operate outside the EEA and work for us or our suppliers. These staff may be engaged in the fulfilment of your orders, the processing of your payment details, the maintenance of the Online Service, and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.2 Where your personal data is transferred outside of the EEA to a territory not subject to an adequacy decision by the European Commission, we have agreements in place with the relevant parties which include either: (i) standard data protection clauses adopted by the relevant data protection regulator and approved by the European Commission or; (ii) standard data protection clauses adopted by the European Commission, to ensure that appropriate safeguards are used to protect your personal data. Alternatively, we may put in place other appropriate safeguards. If you require more information about these safeguards, you can contact us at agency@thegood.co.

6. Retaining and deleting personal data

6.1    Personal data that we process for any purposes shall not be kept for longer than is necessary for those purposes for which we process it, or as may otherwise be required to satisfy any legal, accounting or reporting requirement.

7. Security of personal data

7.1    We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

7.2    Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology. You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Online Services; any transmission is at your own risk.

8. Your rights

You have rights over the way we process personal data relating to you, as set out in the table below.  We aim to comply with requests in connection with your rights without undue delay and within one month at the latest.

Ask for a copy of data we are processing about you and have inaccuracies corrected

You have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected.

We will use reasonable efforts, to the extent required by law, to supply, correct or delete personal data held about you on our files (and with any third parties to whom it has been disclosed to).

Objecting to us processing data about you

You can ask us to restrict, stop processing or delete your personal data if:

    • you consented to our processing the personal data and have withdrawn that consent;
    • we no longer need to process that personal data for the reason it was collected;
    • we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of ours or a third party, you don’t agree with that processing and there is no overriding legitimate interest for us to continue processing it;
    • the personal data was unlawfully processed;
    • you need the personal data to be deleted in order to comply with legal obligations; and/or
  • the personal data is processed in relation to the offer of a service to a child.

Obtain a machine-readable copy of your personal data, which you can use with another service provider

    • If (i) we are processing data in order to perform our obligations to you or because you consented and (ii) that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
  • If you request, we will supply you with the relevant personal data in CSV format.  Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

Make a complaint to a Supervisory Authority

    • If you are unhappy with the way we are processing your personal data, please let us know by contacting us via the support services.
  • If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.

9. Third party websites

9.1    Our website includes hyperlinks to, and details of, third party websites. These third party services may have their own privacy policies and we recommend that you review them. They will govern the use of personal data that you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third party services and your use of these is at your own risk.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.2 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

12. Cookies that we use

12.1  Our processing of your Online Services Data may involve the use of cookies. Without prejudice to the foregoing in our policy, we use the following cookies

Cookie Name

Description

Link(s) (for more information)

Google Analytics

Google Analytics is a service offered by Google that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sale.

We use Google Analytics to analyse the use of our website. The information gathered relating to our website is used to create reports about the use of our website.

http://www.google.com/analytics/ 

https://www.google.com/policies/privacy/

13. Managing cookies

13.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)     https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)     https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)     http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)     https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- manage- cookies (Internet Explorer);

(e)     https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data- sfri11471/mac (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

13.2  Blocking all cookies may have a negative impact upon the usability of many websites.

13.3  If you block cookies, you may not be able to use all the features on our website.

14. Our details

14.1 This website is owned and operated by The Good Global Lifestyle Limited

14.2 We are registered in England and Wales under registration number 09691004, and our registered office is at 25 Pitfield Crescent, Thamesmead, London, SE28 8RG. Our principal place of business is at 25 Pitfield Crescent, Thamesmead, London, SE28 8RG.

14.3 You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on the contact number as may be published on our website from time to time; or

(d)    by email at: agency@thegood.co

14.4  We are registered as a data controller with the UK Information Commissioner’s Office with   registration number is number. ZA519665

© 2019 The Good Global Lifestyle Limited

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